Nobina achieves top customer satisfaction ratings
Nobina has garnered excellent quality results in the industry’s major survey of the Swedish market, the Public Transport Barometer (Kollektivtrafikbarometern) 2015.
In Värmland, where – with the exception Karlstad –all bus public transport is operated by Nobina, 88 per cent of customers were satisfied or extremely satisfied with their public transport. The citizens of Värmland thereby share first place as regards customer satisfaction with the citizens of Norrbotten. A study of the urban areas with the highest customer satisfaction rates reveals that Nobina operates the services in five out of the ten cities where customers give their public transport the highest marks. In Umeå, Falkenberg, Örnsköldsvik, Landskrona and Nyköping, the customer satisfaction rate as regards the most recent journey was between 85 and 89 per cent .
The Public Transport Barometer 2015 is a really fine testament to our strategic quality work. We are working systematically on an entire range of issues, from providing our drivers with the right conditions to equipping the vehicles for customer comfort. This results in more satisfied customers and, hopefully, also leads to more people choosing public transport,” says Jan Bosaeus, President of Nobina Sverige.
“Our successes are, of course, also due to the fact that the PTAs provide us with the right conditions. In Värmland, quality evaluation was a factor in the PTA’s most recent contract award, with positive customer experience being included in the traffic contract, thereby providing a correct target structure for our cooperation. This benefits us and Värmlandstrafik as cooperation partners, but first and foremost it benefits our joint customers,” says Jan Bosaeus.